Responsible Service of Alcohol (RSA) program gives participants the skills and knowledge to contribute to a safe and enjoyable environment in licensed premises in Victoria.
This RSA course is accredited by Victorian Commission for Gambling and Liquor Regulation (VCGLR) and is valid to work in Victoria. Certification requirements will differ across other states and territories.
Participants will learn about:
- facts about alcohol
- serving or selling alcohol responsibly
- assisting customers to drink within appropriate limits
- assessing alcohol-affected customers and identify customers to whom sale or service must be refused
- refusing to provide alcohol.
- handling difficult customers.
- improving the atmosphere of the licensed premises
Who is this course for?
This course is for anyone who is involved in the sale, service and promotional service of alcohol in licensed premises in Victoria. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
Mandatory 4 hours of face to face class should be taken (only for Victoria).
A range of assessment methods may be used to assess the practical skills and knowledge of participants required to sell or serve alcohol responsibly including: multiple choice questions, role plays, case studies, problem-solving activities, written or oral questioning to assess the knowledge of legislation and other competencies in this course.
Upon completion participants will be provided with a RSA Certificate from VCGLR. Your hard copy Certificate of Completion can be collected the same day or if you want it posted to your mailing address.
VCGLR certificate is valid for 3 years.
Proof of Identification
We are required by law to verify your identity. You are required to upload a copy of your government issued photo ID at the time of enrolment – for example a driver’s licence, proof-of-age card or passport.
The uploaded ID will be checked by the trainer to confirm your identity and your attendance in the RSA class.
No certificates will be issued unless you have provided a valid photo ID.