Training Helps is committed to marketing its training and assessment services in an accurate, ethical and responsible manner ensuring that all learners are provided with timely and necessary information. Prior to enrolment, Training Helps will ensure that learners have all information about the course including course details, the qualification you will receive upon successful completion of your course, how the training is delivered and assessed, what the prerequisites are specific to individual courses/unit, vocational outcomes, our course fees, and refunds, complaints and appeals procedures and RPL arrangements or credit transfer.
Learners register their details by completing an online application form and the pre-training review questionnaire on our website. Payment is required up front and in full at the time of application submission. Once payment and enrolment information has been completed, learners will be sent an automated email acknowledging receipt of their enrolment application. An Enrolment Officer will assess the application and may contact a prospective learner to determine their suitability to the course and where required, recommend a more suitable course or level of study.
The email will also include their username and password to access the learning management system to complete an online Language, Literacy and Numeracy assessment (LLN) to identify and special learning need during the course.
Learners will then be enrolled into to selected course and granted access to course on the learning management system to commence the training.
Learners will undertake an induction session by logging into the Training Helps LMS, where learners are provided with course overview, training and assessment information.